55% faster roadside assistance for your most frequent claim
Be there when your customers need you most. Turn their potentially day-ruining, roadside breakdown into a brand-building, value-enhancing customer touchpoint to increase loyalty, retention, and NPS ratings.
HONK Technologies transforms towing and roadside service events into the modern, digital experiences that your customers expect. Let us manage your roadside assistance program and experience the difference.
HONK designs solutions differently. Our platform maximizes customer touchpoints, bringing value to your brand and customers through real-time tracking, data gathering to speed cycle-time, reducing intake errors for fewer redispatches or overcharging, and increasing automation and straight-through processing up to 200%.
Brand Defining Experiences
Roadside assistance is many times the highest volume of insurance claims. On average, your customers will experience the event every three years. A roadside breakdown is a "moment of truth"; if your brand fails to meet expectations during this time, you will lose customers. HONK's concierge-level roadside assistance balances the perfect amount of technology with human interaction to make your customers' experiences ones they'll appreciate and remember.
Accelerate Digital Transformation
HONK accelerates your company's digital transformation and provides on-demand experiences. Your customers can request service via phone, text, webpage, or mobile app and receive real-time progress tracking and notifications. Our omnichannel communication is proactive and transparent to keep customers informed throughout the service. We help you provide experiences that foster value, resulting in happy customers who stay longer, buy more, and provide more referrals.