When a Sewell client's vehicle breaks down, they quickly and easily request help by calling a toll-free number and providing their disablement information. HONK's proprietary dispatching algorithm finds the best-suited provider for that service, based on their truck's proximity to the disablement location, availability, and customer score.
The HONK solution also offers powerful reporting tools with full data transparency into real-time performance analytics, service request, customer ratings, and comments. This provides Sewell with up-to-the-minute information on every job. This increased level of transparency enables Sewell to enhance client satisfaction, reduce roadside event complaints, and improve Net Promoter Scores for their roadside program. HONK's scalable and customizable roadside assistance program makes sure that Sewell's fleet is back on the road quickly and easily when breakdowns happen.